Strategic Customer Service: Managing the Experience to Increase Positive Word of Mouth, Build Loyalty, and Maximize Profits

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Strategic Customer Service: Managing the Experience to Increase Positive Word of Mouth, Build Loyalty, and Maximize Profits

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Strategic Customer Service: Managing the Experience to Increase Positive Word of Mouth, Build Loyalty, and Maximize Profits

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Marchio HarperChristian Resources
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  • 9781400252879

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